Book: Let’s Talk by Nihal Arthanayake

I must admit that I only know the author from their columns in the free Waitrose newspaper. Upon opening this book, I learned that they are a renowned broadcast interviewer, although I believe they have since moved on from the 5 Live show. However, since I'm not a fan of talk radio, I’ve never listened to that station.

The column, which mainly focuses on communication (a topic that certainly helps to promote the book), is usually interesting and insightful

As is the book.

I often discuss the importance of language, particularly in my line of work. I believe in the principle of ‘less is more’ when it comes to effective communication. I appreciate how even brief interactions can create positive feelings. For instance, the example in the book of when the barista at a café shares the Wi-Fi code without you having to ask, it feels much warmer than simply receiving a curt ‘yes’ when you do and the communication is more succinct.

Each chapter highlights a different person, who may or may not be in the public eye. Some chapters resonated with me more than others. I am keen to read the book by Mary McAleese, Ireland's former PM, who is featured in the section called Let’s Talk about Difficult Conversations. A key point is how these conversations were first held with those willing to listen, rather than extremists. The goal was not political reconciliation, but rather human reconciliation. Mary McAleese did not intend to change people's beliefs or alter them in any way; instead, she sought mutual acceptance. It seems quite simple

I am also planning to watch the film made by Deeyah Khan: Sitting Down with Neo Nazis - also in the same chapter. The filmmaker bravely went the opposite way, straight to the extremists.

Negotiation isn’t about problem-solving. It's about building a relationship.

~ Police negotiator

Finally, there is quote from Satya Ndella who when taking over the helm of Microsoft in 2014 wanted to change the attitude from know-it-all all to learn it all.

The author invites readers to draw wisdom from the experiences of others, inspiring them to mend relationships that they once believed were beyond repair. Let's Talk stands out as an insightful and positive read for multiple reasons.